Marketplace Management
We are recognised as a leading partner of Lazada and Shopee, with marketing, sales and fulfilment operations in all six of their Southeast Asian markets.
We manage your official stores on these regional marketplaces, on local marketplaces such as JD Central, Tokopedia or Tiki, and on a range of category specialist or emerging platforms including CRM and Loyalty programs.
Social Commerce
Social platforms such as Facebook, Instagram and Tik Tok account for a growing share of eCommerce transactions. Our Social Commerce service enables a brand enhancing shopping experience from initial engagement through to order management, all completed without leaving the social app.
To enable social commerce at scale, our proprietary Chatpify platform includes chatbot powered automation, with seemless handover to skilled chat agents when needed, as well as integrations with payment solutions, fulfillment centers and 3PL delivery partners.
Performance Marketing
Our Performance Marketing service identifies high quality audiences with strong purchase intent, and directs them to the best content, products and promotions to maximize conversion rate and order value.
Part of our full-funnel marketing capability, our team of eCommerce marketing specialists continually optimizes campaigns to achieve your traffic, sales and return on investment goals.
Graphics and Content
Content is key to communicate your brand and product message, and eCommerce needs a lot of it.
Our in-house graphics and content teams ensure your marketing campaigns, store designs and product content are continually refreshed to maximise engagement and sales performance.
Customer Service
N-Squared customer service are operating with the highest SLA beyond what is required by the platform.
Blazing fast response time. All-day availability. Sales tactics and product knowledge. We got them covered.
Warehousing
Our network of warehouses throughout the region combine the highest storage standards with flexible capacity to meet the demands of the peak campaign periods.
We support a choice of inventory models, including owned by N-Squared (outright) and managed by N-Squared (consignment).
Fulfillment
We understand the importance of fulfilling orders accurately and on time. Our in-house fulfillment service provides best in class service levels for all orders from marketplaces and social commerce.
Our proprietary Blue Dock platform enables dynamic inventory allocation across stores and platforms, virtual bundling, multiple warehouses and dynamic 3PL carrier selection. We even offer the option to house an N-Squared fulfillment operation on-site in your warehouse for further efficiencies.
Importation
Importation can be complicated and challenging. Our team of professionals can support with aspects including product registration, regulatory support, customs handling, importation, repackaging and logistics.
Data Analytics
eCommerce is underpinned by a wealth of data, including from media campaigns, marketplaces stores, social platforms, fulfilment operations and delivery partners.
Our Data Analytics services are powered by our unified data platform, with integrations to partner platforms to provide insights and decision support to N-Squared teams and client partners.
Live Studio
Shoppertainment has become a phenomenon in today’s ecommerce market, blending entertainment with instant purchasing, offering retailers and brands an alternative way to create enormous value.
To fully capture the shoppertainment opportunity, we have invested in dedicated live-streaming studios in a convenient city-center location, ready to use on a co-working basis for your livestreaming campaigns.
Software as a Service (SAAS)
Managing a smooth business operation can be stressful, so why not let us help you out?
N-Squared provide you with one of the best softwares South East Asia has to offer such as Blue Dock (our all in one stock management system) , Chatpify (the most intregrated social commerce solution) and much more. Join us and experience simplicity itself
Are you ready to take a new step?
We’re ready to help
Contact us to learn more about our services or to request a solution proposal. Leave your inquiries in the form below and our team will be in touch very soon to discuss your needs.
Contact us